Setelah mengikuti pelatihan ini peserta akan memiliki pengetahuan tentang service dengan customer oriented, memahami cara-cara membangun hubungan dengan pelanggan, mampu melakukan komunikasi baik verbal maupun non-verbal dalam konteks customer service, mampu memelihara hubungan kerjasama dengan pelanggan, mampu mengembangkan bisnis berbasis customer.
COURSE CONTENT
- What is service
- Customer satisfaction
- Develop and maintain relationship skills
- Verbal and non-verbal communication
- Positive attitude toward customer service
- Moment of truth
- Time relation to service
Fasilitas Training Yang Diberikan
- Lokasi Training di Hotel Bintang 3-5
- Ruang Pelatihan Full AC, Toilet, Smoking Area dan Musholla
- Akses Internet Wireless
- Perlengkapan Visual LCD Proyektor, & Whiteboard
- Modul / Handout(Hard Copy & Soft Copy)
- Training Kit (Co-Card, Bolpoin, & Buku Catatan)
- 1x Makan Siang dan 2x Coffee Break (Snack)
- Penjemputan Bandara Hotel
- Basement Tempat Parkir Motor dan Mobil yang Aman
- Sertifikat Keikutsertaan Training
- Merchandise menarik dari Duta Pro Training & Consulting
- Konsultasi dengan Instruktur/Narasumber setelah Training
Keterangan
- Jumlah peserta training dapat mempengaruhi biaya.
- In House Training penawarannya dapat menghubungi kami
- Jadwal Training dan Lokasi Training dapat menyesuaikan permintaan.
- Pemintaan lokasi yang diluar daftar diatas dapat menghubungi kontak Marketing Kami.
Agenda Training Duta Pro Agenda Training Terbaru Agenda Training Terupdate Apa Itu Customer Service Apa Itu Customer Service ? 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